Company information
Nuctech is a globally advanced provider of security inspection equipment, products and solutions. Building on independent innovations and customer demands, Nuctech has supplied customers in more than 170 countries and regions with the most advanced innovative technologies, excellent quality products and integrated security inspection systems. Nuctech has one of the most extensive product portfolios in the security and screening sector. The most representative of these are the mobile, cargo and vehicle inspection, baggage and parcel inspection, personnel screening, explosives, narcotics detection and liquids inspection. We deliver to clients in aviation, ports & borders, public security and a vast variety of industries. Nuctech Netherlands is the sales, marketing, and R&D center for Nuctech in Europe.
Job Description
Responsible for project follow-up, system integration technical support work, and participation in the delivery and implementation of integration projects.
Familiar with the company's system integration products and solutions, assist the commercial and marketing departments in customer training on the products. Follow up on the customer's needs and features in the initial stage of the project to propose a targeted overall technical solution.
Summarise customer requirements and work tightly with the domestic R&D team to drive improvements to products and solutions
Familiar with the project delivery process and participating in the delivery and implementation of projects. Supporting the installation and commissioning of equipment such as systems, networks and storage.
Solve technical problems that clients encounter in the project delivery process, deal with unexpected issues timely, identify trouble situations accurately and take measures to solve them. Responsible for customer satisfaction and improving service quality continuously.
Summarise problems arising in daily work into a knowledge base document, providing users with training from time to time.
Participate in project acceptance and presentation, showing project outcomes and functioning to guarantee successful completion. Examine and validate project materials to ensure that the project is finished properly.
Writing and updating English project documentation and technical documentation.
Job Requirements
Bachelor's degree or higher in a computer, communications, or electronics-related major.
It is preferable to have over five years of expertise in the technical support of system integration and network communication, as well as experience in system development. Candidates should be knowledgeable about Cisco switch configuration, server, storage, and other hardware, together with the Windows/Linux operating systems and TCP/IP, HTTP, and other standard network protocols. Priority will be given to those with relevant certifications.
Fluent in English and Dutch
Have good documentation skills, including writing system integration project documents, along with good industry insight.
Comfortable with long-term business trips. Flexible with working hours if required
Relevant job experience in the security scanning industry or systems integration is preferred.
Contact : Tracy.li@nuctech.com
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